As Microsoft Dynamics NAV Developers we are aware that NAV is a highly customizable solution. While this is certainly an attractive attribute, it does imply a certain level of responsibility at the partner level. When we customize objects and/or code we are creating a de facto system behavior or functionality; a situation whereby events will play out in the business logic accordingly and without human interaction, input, or control. In many cases this is necessary and desired but it is important to consider that there may be alternative approaches.
To add some context let’s first recognize that there are a few options when it comes to changing the behavior and user experience of NAV; Personalization, Configuration, and Customization. Listed in this order they represent the preferred approach or hierarchy when it comes to system change.
