No matter what you do, how hard you work, or who you work with, things can still go wrong. The best team in the world, with the best leaders, workers, morale, and resources, may still find themselves in difficult and unexpected situations. The key to our success as individuals and as a company is how we react in those situations.

“All successful projects are simply a long series of adversities that must be overcome. Far from being unusual to face adversity, it is normal, and our business is to overcome it. The real test is not when we are successful when there is no adversary, but when there is and we triumph,” William A. Cohen.

Remember, if it was easy, everyone would do it. I want to thank our team for their dedication to quality and their ability to push through challenges. Our success together will continue to bring us recognition by our clients and partners as a experts and industry leaders.

Every company is in the service industry, right? Expert pointers for how to best perform for your best accounts from Inc. Magazine.

1. Be accessible. Be very accessible.
2. Mind the customer’s mood.
3. Bring expertise to the table.
4. Make sure your staff is equipped.
5. Know the competition.
6. Be innovative.
7. Don’t fear the online tools.
8. Nurture your relationships.
9. Add value to your relationship.
10. When in doubt, ask what your customers want.

Read the full article for all the details and more great advice on 10 Ways to Support Your Best Customers.

Hunger is a silent epidemic that stretches all across America. One in six Americans live in hunger. Many are hard working families forced to go without meals often for days at a time. Watch this video to see how eSoftware Professionals helps Feeding America, the Nation’s leading hunger relief charity, harnesses the power of Microsoft Dynamics NAV to deliver over three billion pounds of food quickly and efficiently across the country to help those in need.

Feeding America Video

Check out this article, “How Microsoft Dynamics Partners Are Evolving with the Cloud,” by Barb Levisay in Redmond Channel Partner. eSoftware Professionals’ own Gretchen Freeman-Cromar is quoted in the article. See excerpts below.

Build Customer Trust

Most partners get it: There’s a direct relationship between the partner’s concern for the best interest of the client and partner success. As Gretchen Freeman-Cromar, VP of Client Services for the Oregon-based Dynamics VAR eSoftware Professionals, puts it: “We work to cultivate trust by demonstrating that we have a team of experts who want to partner with our clients to make the best use of technology, and not just treat them like a dollar sign.”

As partners look for ideas to refine services offerings to build profitability, a few best practices stand out as bringing significant value to the partner and customer. Read the full article…

1. Outcome Focused – eSoftware Professionals helps organizations move beyond ‘problem solving’ into a more ‘outcome focused’ approach. We start with evaluating where you are currently in your business, and comparing that with where you want to be. This discrepancy then provides the basis for defining the appropriate roadmap to achieve the desired outcome. This sounds simple but it’s not. That’s why we are here, to help organizations go beyond problem solving and help them create improved business process using technology as a tool.

Read the full article…